FAQs

Get in touch at hello@littlerose.shop or visit our /contact page. We aim to respond within 1–2 business days. For newsletter preferences or to unsubscribe, visit /newsletter/unsubscribe.

You can unsubscribe from marketing emails at any time by visiting /newsletter/unsubscribe.

Browse our gifts, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once payment is processed. Orders are dispatched within the timeframe shown at checkout.

We personalise gifts with names, dates, initials, and custom messages. Some products also allow colour choices. Personalisation options are shown on each product page—just select your preferences before adding to your cart.

Lead times vary by product and are shown during checkout. Most items are dispatched within 5–10 business days. Custom or complex orders may take longer; we'll confirm timelines when you order.

Yes! For custom designs, bulk orders, or corporate gifting, please email hello@littlerose.shop (or visit /contact) with your requirements. We'll provide a quote and lead time within 1–2 business days.

Shipping costs are calculated at checkout based on your location and delivery speed. We offer standard and express options. Costs are shown before payment, so you'll always know the total.

We ship to the UK. For international delivery, please contact us at hello@littlerose.shop (or visit /contact) to discuss your requirements and organise shipping. Your shipping options appear at checkout. Delivery times vary; standard UK delivery is typically 3–5 business days.

We accept all major card types (Visa, Mastercard, Amex) via Stripe. Eligible customers may also see Klarna payment options at checkout. Klarna credit options are subject to status and terms. Borrowing more than you can afford or paying late may negatively impact your financial status. Payment is secure and processed via hosted checkout, and we never store your card details.

Contact us at hello@littlerose.shop (or use /contact) as soon as possible. If your order hasn't been dispatched, we may be able to cancel or modify it. Once dispatched, you have a 14-day cooling-off period to return it.

You have 14 days from delivery to notify us of cancellation, and a further 14 days to return the item. Items must be unused and in original condition. Refunds are issued within 14 days of receiving the return. Custom or personalised items are non-returnable unless faulty.

We're sorry! Email hello@littlerose.shop (or visit /contact) within 48 hours of delivery with photos and your order number. We'll send a replacement or arrange a full refund.

Some product photos may use an AI-created or edited background. An administrator reviews edited images before publishing them, but AI can occasionally alter product details. If a particular detail matters to your purchase, please contact us at hello@littlerose.shop before ordering.