Terms & Conditions

Your order is accepted when we send an order confirmation email. We may decline or cancel orders (for example, if an item is unavailable or pricing was incorrect).

Prices are shown in GBP and may include applicable taxes. Payment is processed securely by Stripe (https://stripe.com) via hosted checkout; we never store your card details. If Klarna payment options are offered, those credit options are provided by Klarna, subject to eligibility and Klarna terms. Borrowing more than you can afford or paying late may negatively impact your financial status.

We aim to dispatch orders within the stated timeframes. Delivery estimates are not guaranteed; delays outside our control (couriers, weather, customs) may occur.

You can request a cancellation before your order is dispatched. Under UK consumer law you also have 14 days from delivery to tell us you are cancelling (cooling-off period) for most items. This does not apply to custom or personalised items once work has begun, or to digital content once you have agreed to immediate access.

You have 14 days from delivery to tell us you’re cancelling, then a further 14 days to return the item. Refunds are issued within 14 days of receiving the return or proof of posting. Items must be unused and in original condition. Custom or personalised items are non-returnable unless faulty.

Personalised or made-to-order items are produced to your specification. Once production starts, these orders cannot be cancelled, and returns are only accepted if the item is faulty or not as described.

For digital content, we require your consent to immediate access. By agreeing to this at checkout, you acknowledge that you lose your 14-day right to cancel once the download begins.

If something arrives damaged or incorrect, please email hello@littlerose.shop (or visit /contact) within 48 hours of delivery with photos and your order number so we can put it right.

Products are for personal use only and not for resale. Do not misuse our website or services in ways that could harm us or other users.

We use Google reCAPTCHA to protect our public forms from abuse. reCAPTCHA is subject to the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

We’re not liable for losses that are not foreseeable, business losses, or events outside our control (force majeure). Nothing limits your statutory rights.

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Contact us at hello@littlerose.shop or visit /contact. To manage newsletter preferences or unsubscribe, visit /newsletter/unsubscribe.